When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 4 weeks ago. • Connect the power supply to the back of the new box, then switch on at the wall. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . 1 [or 192. I'm very sorry for any issues you've had in speaking with the team. Manage Your Account. We have a virgin media wall. If you can get Quickstart, you can choose one of two delivery options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media. Is it possible to ask Virgin Media to install a secondary fibre wall socket in my property? I'm having broadband speed issues with my new package and an electrician has told me. Options. It has two outputs on the left of the wall box. 4. If you have any questions about your service,. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Browse Virgin Media Virgin Media Community. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Booking an engineer is easy with Virgin Media. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. We have the quickstart pack but sadly cannot get broadband set up and working. Back a step. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Tudor. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Try the automated service status number 0800 561 0061 to check for any faults in your area. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I'm very sorry to hear about the non wall socket. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Media Super Hub 3. Sadly, I can't set up because my wall socket does not fit. Plugging your virgin media router into an extension lead is fine. How do I book an engineer to come out - 5345632. virgin media internal wall box. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. You only need to go into modem mode for a few minutes while you run the tests. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Re: No Virgin media wall socket. Feb 22, 2022. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Make sure your TV is in standby mode. 2. Virgin Mobile. Also available from the likes of Screwfix, Homebase, Toolstation etc. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Should’ve checked this before I ordered. . Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. 01-02-2023 10:59 - edited 01-02-2023 11:00. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Options. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. AnthonyRaw1986. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Can anyone help or know how long it takes to g. Back a step. Options. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. . I have received my quick start-up kit. I don't longer work there. ; If the TV box is connected to the Hub, make sure the. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. All you need is a set of Powerline adaptors. If you're happy with this and for the charge we can make the arrangements for you 🙂. We have tried plugging it into the only box we found it would fit but no luck. Manage Your Account. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But I have no Virgin Media Wall socket in my house. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. (and up the wall). Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. on 15-02-2022 10:03. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 1. I can't find an internal wall socket. pentagon-shaped device that plugs into a wall socket and has an. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. VM don't use fibre inside the property. VM BB TV Landline. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Re: My house wall socket that cannot fit to VM hub. 5K. Its a flat £25 charge to move the connection points and rebalance power levels. The box and cables may have been removed by the previous occupiers. Browse Virgin Media Virgin Media Community. I just found a box in the closet which has a cable indicated as CABELCON 4. . Stay safe online. 3. You’ll know it’s ready when the white power light at the front of the Hub is on. We would like to show you a description here but the site won’t allow us. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Sorry to see that you have been having issues with connecting your equipment. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). The "two cables" sound very like a Sky dish install. Cihank617. Don’t have a virgin media wall socket; Options. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. At least spell your title correctly jeezus . This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. . I received myquickstart pack yesterday. on 01-02-2023 14:26. That is a Virgin telephone socket. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. 100. Quickstart is the quickest and easiest way to setup our services. SHARE. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. I'm a Very Insightful Person, I'm here to share knowledge. The closest I could find was this, which. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Step 4. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. on 02-08-2022 17:40. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. It can take 5 to 10 minutes to restart. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. 8 KB Views: 54. These are the parts I could find, they were screwed into the end on the coaxial cable. Another option might include. If you look into the back of your Hub, you'll see a port named. Options. Apologies for any cabling issues. Plug it into a wall socket near one of your existing. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 9. on 04-02-2023 11:17. No wall socket for my broadband quick set up. 1. It has two outputs on the left of the wall box. You should see a cable going through the wall and if you trace this inside, you should get the cable. self install. I just found a box in the closet which has a cable indicated as CABELCON 4. . It is likely you will be waiting a few days. Aug 8, 2019. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. I believe that VM only charge £25 for an engineer. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. ahhh the rubbish that is CS - you could try this. My Virgin wall socket just have phone line, didn’t get. Chris. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. It is likely you will be waiting a few days. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. 3 weeks ago. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. These enter my house via an air brick/vent very close to. Home Phone. powered by TiVo, somewhere else in your house to your Hub. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. For into also image of the. 4. Re: I need a wall socket. My understanding is you can only get the quick start kit if the house has had VM in the past. You'll need to check that your TV box is connected correctly. Reply. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. No wall socket. Hi there I moved house with my family and we wanted to move to Virgin Media. Plug into the Hub. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). I received a box to quick start with VM but there is no wall socket in my flat. All the wall sockets I can see are for BT. Dave. Step 2. Don't touch it. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No, any cables within the house can be touched as much as the householder wants to touch them. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Con-. Router Plugin Port. I don't work for Virgin Media. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Most of our customers receive their bills via E-billing. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. See where this Helpful. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. wi-fi. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Threatened "Do this within 12 hours. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. • Using your TV remote push the Input, AV or Source button. Virgin Mobile. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. The wall socket I have within my home does not appear to be working. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Dave. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If you look into the back of your Hub, you'll see a port. QuickStart, set up and connections. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. We can certainly get an engineer visit booked for you to come and install things. I'm sorry to hear about the missing wall socket. Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. No wall socket but wire from underneath floorboards. Tudor. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Thank you for your post and welcome to the community. The box and cables may have been removed by the previous occupiers. Cihank617. and view the images for a range of different wall box options. - 52500241 ACCEPTED SOLUTION. 3 minutes ago. 2. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 4. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. which will give you a general idea of VM fixtures and fittings. Your "loss of signal" point is a good one. I found this which seems - 5282154 - 2. on 03-08-2020 18:05. Get virgin engineer to move the wall socket. Browse Virgin Media Virgin Media. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. a week ago. Solved Fibre Phone Upgrade Virgin Media Community 4863537. I would get virgin to do it. Rob. My wall - 5351271. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. #12. Connect the Hub’s power cable with the blue tab. No Virgin media wall socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. on 17-09-2022 22:50. I don't have virgin media wall socket. Thanks again. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Manage Your Account. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. You need something called a barrel to connect the two. For any new customers joining now and taking a VM landline as part of the package, it would not be used as the VM landline connection is now provided from the back of the VM hub (via the TEL1 socket and an adapter which allows an ordinary telephone to be plugged in there). It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. on 23-10-2022 13:36. Stream from Virgin Media. 12-10-2022 18:51 - edited 12-10-2022 18:59. Explain what needs to be done and book an engineer visit. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. You can choose from a variety of wall socket types, depending on your needs. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Look for an omnibox on the outside of your property and try and trace the cable. I can’t find a wall socket anywhere that matches those indicated by virgin. I'm a Very Insightful Person, I'm here to share knowledge. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Connect the cable adaptor to the black banded end of the 3m isolator cable. Hi there , welcome to our forum and thanks for your post. I'm currently renovating my living room, including the electrics. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Manage Your Account. So I’ve tried inserting it to the socket below it instead but it’s not working. In response to Jonny-M. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. on 05-02-2023 19:03. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Damaged Wall socket. SHARE. Call the pre-installation and delivery team on 0800 052 1734. and view the images for a range of different wall box options. Switched On. You should see a welcome screen, then the Virgin Media start up screen. on 15-02-2022 10:03. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Trace any cables coming out of it and check the ends of them. The white. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. I don't have a virgin media wall socket and this is stressing me out. . Image below of the Virgin Media PSU Plug that connects to the coax. The cables won’t attach to the wall socket which looks mangled. It allows your computer to send information along your network. VM BB TV Landline. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. The Stream remote. Hello sophieboulter1. The cable could be hidden within, or behind, furniture. 168. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). 95 – £ 59. There are two empty wall sockets but the cable doesn’t fit into either. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. Options. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. But the metal isolator box looks like it might be the wrong way around. Virgin Media M125 Fibre Broadband. Failing this. Push the white cable with the black label into the Hub. It should look similar to the integrated wall socket on Picture 3. • Using your TV remote push the Input, AV or Source button. But its still failing to get any connection (i think i. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Virgin Media; My Virgin Media; Shop;. 2. There is no additional slot. Browse Virgin Media Virgin Media Community. Options. We would like to show you a description here but the site won’t allow us. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. You'll need to check that your TV box is connected correctly. The wall socket I have within my home does not appear to be working. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Browse Virgin Media Virgin Media Community. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Home Phone. Post a photo of the "wrong" socket please. Options. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. The new cables from your Quick Start kit will be push fit. 84K; Tudor. It is actually a VM box but a very old one, even though it was still in use just over a month ago. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. on 01-12-2022 11:22. We would like to show you a description here but the site won’t allow us. Not all properties have a socket. Best Regards, The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. If you don't have the cabling then call the pre-installs team on 0800 052 1734. 19 minutes ago. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. The phone number doesn't connect you.